Refund policy

Returns & Exchange Policy


We strive to make our product listings as accurate and descriptive as possible so that customers can make informed choices. Before dispatching orders, we undertake multi-layer quality checks to ensure your order reaches you in perfect condition. However, if you are unsatisfied with the order item(s), we are happy to help you with exchanges and returns subject to the terms below.



Return Policy

  • Timeframe: Returns must be requested within 7 days of receiving the order. Returns requested after 7 days will not be accepted, and no refund will be issued.
  • Return Charges: For customer-initiated returns, the refund amount will be processed after deducting return shipping charges. The charge is Rs 200 for Prepaid orders and Rs 250 for Cash on Delivery (COD) orders. The return will be processed only if the customer agrees to bear these shipping charges.
  • Refund Processing: Once the returned order has been received and inspected, the refund will be processed only after it passes our quality check. Approved refunds will be processed within 30 days of receiving and inspecting the returned order.
  • Prepaid Order Returns: Customers with Prepaid orders can opt for either Store Credits or a refund to their original payment method.
  • COD Order Returns: For COD order cancellations or returns, refunds shall be processed in the form of Store Credit only, only after the cash is received at our end.
  • Store Credit Validity: Store Credit issued for Prepaid orders is valid for 12 months from the date of issue. Store Credit issued for COD orders is valid for 6 months from the date of issue.


Exchange Eligibility & Terms

  • We only offer exchanges for domestic orders. Currently, we do not offer exchanges for orders from outside India.
  • The item(s) requested for exchange should be unused, unwashed, unworn, and returned with all original packaging and tags within 7 days.
  • Size Exchanges: Size exchanges are available free of cost for the first instance on Prepaid orders. For COD orders, a size exchange incurs a fee of Rs 200. Size exchanges will only be done once per order, and multiple exchanges of products on the same order will not be entertained.
  • Style Exchanges: If you wish to exchange your item for a different style, a fee of Rs 200 applies to Prepaid orders and Rs 250 applies to COD orders.
  • We provide detailed product descriptions for every outfit along with its colour, fit, wash care, and other details. Due to differences in display settings across devices, slight colour variations may occur. Therefore, we will not accept exchange requests based solely on colour difference, fabric material, or quality expectations.
  • Rain & Rainbow shall only entertain exchange requests for orders placed on our official website: https://rainandrainbow.com/
  • Unauthorized resale of products is strictly prohibited and will render you ineligible for refunds or exchanges.
  • Sale Items: All items marked as 'Sale' are considered non-returnable.


Exchange Process

If your exchange request meets the above criteria, please follow these steps for hassle-free support:


  1. Raise an exchange query via email at support@rainandrainbow.in or call +91-9829300088 within 7 days of order delivery. You can also raise the query directly on our website: https://rainandrainbow.com/apps/ezy/returns
  1. If applicable based on your order type (Prepaid or COD) and exchange type (Size or Style), the requisite fee (Rs 200 or Rs 250) will be charged to process your request and cover shipping costs. Please share a screenshot of the payment in your email thread so we can process your order.
  1. (Optional Self-Shipping): If you wish to send the exchange product directly to us, our team will share the shipping address. After dispatching, please share the AWB number, courier company name, and POD. Ensure you use a reputed courier agency, as Rain & Rainbow shall not be liable for any loss of items during transit for self-shipped parcels.
  1. After the applicable payment is confirmed, our customer support team will initiate a reverse pickup via trusted courier services.
  1. Once the product reaches our warehouse and passes the quality inspection, we will dispatch the requested new size or style within 1-2 working days.
  1. If the requested product size/style is unavailable in our inventory, our customer support team will inform you and issue a Store Credit for the item amount, valid for 12 months (Prepaid) or 6 months (COD).

Cancellation Policy

  • We offer the ease of cancellation for prepaid and COD orders within 6 hours of order placement.
  • To request cancellation, please email us at support@rainandrainbow.in.
  • For cancelled Prepaid orders, we can offer a Store Credit (valid for 12 months), replace the item with another product of the same amount, or refund the complete amount to the registered bank account.
  • For cancelled COD orders, any issued Store Credit is valid for 6 months.
  • We reserve the right to cancel or refuse orders due to reasons such as unavailability of raw materials, incorrect product listing or pricing, or flags by our analytics team regarding fraudulent practices. If Rain & Rainbow cancels a prepaid order, a full refund will be initiated to the registered bank account, and the customer will be notified via email. Our decision to accept or cancel an order shall remain final and binding.